Some clients initially hesitate to use this service due to the misconceptions which exists regarding remote computer access. The most common misconception is that the technician, once connected with your computer, may access your computer at anytime.

Remote computer support is very widely used. The service is provided with such security which is far superior than having a technician physically present on your machine.

Some of the things you should know about remote support :

• The remote support application does not install on your computer anything permanently. It only executes once you double click it. When closed, it will remove all its files from your pc immediately.

• Even if you accidentally run the remote access software, others can't access your computer without you giving them the Support ID code, which it is randomly created each time you run the application.

• During the remote support session you can see every action of the technician and you can interfere any time. You have absolute control of your machine and you may prevent the techician from accessing your personal files if you see that he accidentally tries to do it.

• At any time the client may interrupt the session at the press of a button.

• The remote support session has 256bit security and it is encrypted.