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Our schedule of fees | e-lisi.gr - e-lisi.gr

Computer Remote Support

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Our schedule of fees
  • g_07The remote support is charged by the hour, and the chargeable amount is 20 Euros/hour.

  • The minimal charge amount is one hour and further hours will be charged at hourly increments. This means that regardless of whether the technician will need one hour to solve the problem in your computer or ten minutes you will be charged for 1 hour, ie for 20 Euros.

  • If the technician takes 90 minutes to solve the problem you will be charged for 120 minutes (2-hour technical support).
*The troubleshouting process usually lasts approximately 20 minutes. If at that stage it becomes apparent that the resolution of the problem is not possible then no charge is payable. In relation to certain actions & operations which will require additional time to resolve due to the computer being old or slow, a fixed pre-agreed charge, irrespective of the actuall time needed, can be arranged through commicaton with us in advice.

Contract Categories:

In our company you can find technical remote support contracts for every sort of company or private individuals adjusted to your needs.

The contracts that we offer:

A. Contracts for small Companies (up to 5 PC's)
I.  Μonthly   €120
II. Annually  €900

B. Contracts for medium and large Companies (more than 5  PC's)
I.Μonthly   €150
II.Annually  €1.200

C. Contracts for Freelancers and private individuals (1 PC)
I.  Monthly   €70
II. Annually  €450

What does the monthly Contract offer:

1.Optimize Microsoft Windows Vista, XP or 2000 operating system and Microsoft Office 2007, 2003, XP/2002, or 2000 software to improve system performance and security.
2.Remove and secure your PC against pop-ups, viruses, spyware, Trojan horses, worms, and other undesirable programs and files.
3.Remotely access applications and configure the computers, and detect problems before they are critical.
4.Update system as soon as new version of OS and application software comes out.
5.Perform standard maintenance, Windows updates/patches.
6.Assist in data back-up processes, transferring data from one PC to another.
7.Set up secure wireless networks as also Assess you network security and make suggestions on how to harden your security.
8.Fix error messages or frozen screens.
9.Create a backup and recovery policy.
10.All in-band tasks, such as monitoring, configuring, and troubleshooting when the operating system is responding over the network.
11.Troubleshooting when the operating system is low on resources, such as when CPU usage is excessively high.
12.Running Recovery Console.
13.Monitoring firmware initialization and configuring firmware settings.
14.Provide support for software firewalls and Parental Controls.
15.Security test
      a. More than an attempt to break in; also includes analyzing company’s security policy and procedures.
      b. Tester offers solutions to secure or protect the assets.
The day-to-day support tasks:
      a. performing backups of your server.
      b. making sure that virus protection software is up-to-date, and cleaning any viruses that infect staff computers.
      c. troubleshooting any routine problems that staff cannot fix on their own, such as a problem with the printer.

Contact us to choose together the package and contract that fits best to your needs.